Privacy Policy

Effective Date: March 1, 2026

Welcome to Cosmobet. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cosmobet.com and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide when registering an account.
Account Information: Username, password, transaction history, and preferences.
Payment Information: Credit/debit card details, bank account information, and other payment data required to process deposits and withdrawals.
Technical Data: IP address, browser type, operating system, device information, and browsing activity on our website.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your experience.

2. How We Use Your Information

We use your data for the following purposes:

To provide and maintain our services, including account management and customer support.
To process transactions and prevent fraud.
To comply with legal and regulatory requirements, including age verification and anti-money laundering checks.
To personalize your experience and improve our website and services.
To send you promotional materials, offers, and updates with your consent.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Your consent.
Performance of a contract (e.g., providing our services to you).
Compliance with legal obligations.
Our legitimate interests, such as fraud prevention and improving our services.

4. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Service providers who assist us in operating our business, subject to confidentiality agreements.
Affiliated companies within the Cosmobet group for business purposes.

We do not sell your personal data to third parties.

5. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means your data will be kept for a minimum of 5 years after account closure or last activity.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how your data is used.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise your rights, please contact us at the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Cosmobet Privacy Team
Email: [email protected]
Address: Cosmobet Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.